Store Policy

Welcome

* Welcome to my shop it such a pleasure to offer you the very best jewelry findings from around the world. I also hand make various items rings, bracelets ,etc. I am so excited and hope you will enjoy browsing my shop. Contact me by email at info@carolinabeadshop.com with any questions and I will do my very best to accommodate you.

Payments
* Payment: I accept Debit/Credit Card and Paypal, payments , Don’t want to use Paypal or Credit/Debit cards? No problem! I can also accept checks and money orders from the USA. I cannot accept international checks since the banks charge a hefty fee. I can only accept USPS money orders. It will take a little longer to receive your purchase with this form of payment. Your check must clear through the bank first.

We value your privacy

Your privacy is very important to us. In fact, we treat it like it is our own. We handle your information privately, and with care, to ensure that your experience with us is positive in every way.

How We Handle Your Personal Information

We respect your personal information. Your name, address(es), phone numbers, credit card information, and e-mail address will never be sold or provided to a third party for marketing reasons. To process credit card orders, your billing information will be sent to our merchant bank account. To ship your orders, we ship through the USPS. On occasion, we may send you information about carolina bead shop contests, specials and promotions, or new products. You will have the opportunity to opt out of such mailings.

Shipping Policy
*Estimated shipping times

  • USA: 2-5 business days
  • Italy: 10-15 business days
  • North America: 10-15 business days
  • Europe: 10-15 business days

I’ll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import Taxes
*Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs. All First Class Shipping are shipped with delivery confirmation to ensure delivery of your package. If your package doesn’t arrive please contact me and I will do everything possible to help track the order.

Orders are Shipped to your Shipping Address… Please make sure your address is correct PRIOR to placing your order.

Return Policy
*I gladly accept returns, exchanges, and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 2 days of purchase
I do not refund shipping cost unless package is insured. You are responsible to insure your package. I only charge for first class shipping & tracking. Please add insurance to you package or contact me if there is not an option to do so.

The following items can’t be returned or exchanged. Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalized orders.
  • Chain by the foot.

Conditions of return
*Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

If you receive incorrect merchandise. Please contact us and I will send you the correct item with a return prepaid envelope to return the merchandise.
Returns are processed as quickly as possible,

Wholesale:

We are sorry that wholesale has been discontinued at this time.  We hope to offer wholesale to you again in the future.

Discounts Offered:  Retail

I offer discounts on regular price items the order must be $100.00 or over to receive the discounts listed below:

Order – Credit:

  • $100 – $5 Off Regular Price Items.
  • $200 – $10 Off Regular Price Items.
  • $250 – $25 Off Regular Price Items.
  • $500 – $50 Off Regular Price Items.
  • $750 – $75 Off Regular Price Items.
  • $1,000 – $100 Off Regular Price Items.
  • $1,500 – $150 Off Regular Price Items.
  • $2,000 – 10% Off Regular Price Items.
  • $5,000 – 15% Off Regular Price Items.
  • $10,000 – 20% Off Regular Price Items.

Coupon Codes:

  • Spend $100.00 – Coupon Code 5DISC To Enjoy $5.00 Off Regular Price Items.
  • Spend $200.00 – Coupon Code 10DISC To Enjoy $10.00 Off Regular Price Items.
  • Spend $250.00 – Coupon Code 25DISC To Enjoy $25.00 Off Regular Price Items.
  • Spend $500.00 – Coupon Code 50DISC To Enjoy $50.00 Off Regular Price Items.
  • Spend $750.00 – Coupon Code 75DISC To Enjoy $75.00 Off Regular Price Items.
  • Spend $1000.00 – Coupon Code 100DISC To Enjoy $100.00 Off Regular Price Items.
  • Spend $1500.00 – Coupon Code 150DISC To Enjoy $150.00 Off Regular Price Items.
  • Spend $2000.00 – Coupon Code DISCP10 To Enjoy 10% Off Regular Price Items.
  • Spend $5000. – Coupon Code DISCP15 To Enjoy 15% Off Regular Price Items.
  • Spend $10,000 – Coupon Code DISCP20 To Enjoy 20% Off Regular Price Items.
  • Take 5% off all orders for life after your 5th purchase of $25.00 or more with coupon code TAKE5.  Discount applies toward regular price items.
  • Coupon Code “Mix5” Take 5% off 5 or more regular price items.
  • Rev7 coupon code – Review item(s) purchased and receive 7% off your order.

COUPON CODE DISCOUNTS WILL NOT APPLY TO –  Quantity Discounts, Almost Gone, Percent Off Sale and Weekly Treasure Trunk Sales!  The discount applies to regular price items only.
(Be Sure To Stop By For Savings:)

Note: Please Use coupon code for discount on orders above. You cannot take the discount on SALE ITEMS & QUANTITY DISCOUNTS. This is for regular price items. Please keep in mind that my prices are below retail price. This is just an additional discount to help with your savings. This discount is only for regular price items. Bulk discounts no additional discounts are applied. No additional discounts applied toward treasure trunk sale items, Flash Sales, Large Discounts, Etc.. Contest Rules and Regulations: Will be announced at selected times. Price matching if you find it cheaper on etsy I will match their price. Email me for details for any questions.

Percent Sale and Almost Gone Sale Items can be returned for exchange only.  There are no cash refunds on these categories.

USPS First Class Shipping: USA $2.98
All packages shipped First Class in the USA include tracking.  You can also select Priority mail & Express mail.

USPS INTERNATIONAL SHIPPING: Canada $10.95 & Everywhere Else $13.95
I can also ship orders under 3oz by letter mail for $4.95 but there is no tracking or insurance offered.  To get this offer you must pay by PayPal.  Shipping is processed through PayPal.  Please email me if interested.  I can reimburse you the difference in your shipping when shipped.
Email: info@carolinabeadshop.com

Free Shipping Coupons Offered:
We do offer free shipping coupons occasionally.  When offered packages are shipped by letter mail with no tracking & no insurance on orders under $75.00.  Letter mail does not offer tracking.  Minimum purchase maybe required.


I Also Ship Priority & Priority Express.

The countries listed below are the only countries that tracking is offered to:   If your country is not listed below there is no tracking offered and I can’t help you if your package gets lost.
Australia
Great Britain and Northern Ireland
Belgium
Brazil
Canada
Croatia
Denmark
Estonia
Finland
France
Germany
Gibraltar
Hungary
Israel
Italy
Latvia
Lithuania
Luxembourg
Malaysia
Malta
New Zealand
Norway
Portugal
Singapore
Slovak Republic
Spain
Switzerland
Turkey

Policy Revised: 12/15/17